Frequently Asked Questions - Purely Organic: Nourish Your Body, Naturally!

1. What types of organic products do you offer?

We offer a variety of organic products including: Oils: Coconut oil, Groundnut oil, Til (Sesame) oil, Castor oil Spices: Curry powder, Mixed masala Jaggery: Sugarcane jaggery Flours: Mixed millet flour

2. Are your products certified organic?

Yes, all our products are certified organic. We ensure that our products are grown without synthetic pesticides, herbicides, or genetically modified organisms (GMOs), and are processed in facilities that meet organic standards.

3. Where do your products come from?

Our products are sourced from trusted organic farms and suppliers. We prioritize working with local and sustainable sources to ensure the highest quality and freshness.

4. How should I store these products?

Oils: Store in a cool, dark place away from direct sunlight and heat. Keep the bottles tightly closed to maintain freshness. Spices: Store in airtight containers in a cool, dry place to preserve their flavor and potency. Jaggery: Keep in an airtight container in a cool, dry place to prevent moisture absorption. Flours: Store in an airtight container in a cool, dry place to avoid moisture and pest contamination.

5. What is the shelf life of your products?

Oils: Typically 6-12 months from the date of purchase, depending on the type. Check the bottle for a specific expiration date. Spices: Generally 6-12 months. For the best flavor, use within 6 months. Jaggery: Up to 12 months if stored properly. Flours: Best used within 6-8 months.

6. Do you offer bulk purchasing options?

Yes, we do offer bulk purchasing options. Please contact our customer service team for more information on bulk orders and pricing.

7. Can I return or exchange products?

We want you to be satisfied with your purchase. If you have any issues with your order, please contact us within 14 days of receipt. We will assist you with returns or exchanges according to our return policy.

8. How can I contact customer support?

You can reach our customer support team via: Email: rainandroots23@gmail.com Phone: 9715888839 Contact Form: Available on our Contact Us page

9. Do you ship internationally?

Currently, we ship within India. For international shipping, please contact us to check if we can accommodate your request.

10. How do I know if I am getting authentic organic products?

We are committed to transparency and quality. Each product is labeled with its certification, and we provide detailed information about our sourcing and processing practices on our website.